Outbound Call Center

First Center's understands that the decision to outsource is not an easy one and First Center helps make that decision more comfortable for our clients. As a best in class Outsourcing Center we can provide any type of outbound contact services your organization requires. That includes outbound calling, SMS, E-mail and Social Media Channels. Whoever your customers are, First Center will always protect your brand and give them a great customer service experience that they deserve as your customers.

We understand that Customer Service is critical to your business success. First Center has invested heavily in the Training of YOUR agents to ensure the best in class customer experience. First Center partners directly with your staff to ensure that our representatives understand your "BRAND" and what it means to you and more importantly to your customers. First Center is an extention of your company and we work tirelessly to instill the values of your company and your brand.

First Center's best practices and systems for outbound call center services lower operations costs significantly, while increasing our clients' net sales and customer service ratings. Some of our outbound call center services available 24/7 include:

• Customer Satisfaction Survey - First Center can provide surveys to your customers to better access the health of your company and the level of service your customers are receiving.
• Tools - First Center operates our call center with state of the art technology. FC uses a Castel Detect Voice Analytics and Predictive Dialer system. This system in conjunction with our CRM provide 100% call recording and monitoring to ensure the highest level of quality. Full suite of of call center reporting tools that measure all critical KPI's that are important to you!
• Performance Reviews and Quality Assurance - At First Center measuring performance and critical KPI's in real time is vital. First Center has a dedicated Quality Assurance Team that is committed to ensuring all of YOUR critical Quality Metrics are met on EVERY Contact. With 100% Call Recording and 100% Call Monitoring ALL of your contacts can be managed and reviewed. We manage your contact center team just as you would manage them as they are considered an extension of your company and your brand.
• Customer Retention - First Center knows your customers are your life blood. Without them your business cannot succeed. First Center is committed to First Call Resolution strategies and ensuring your customers are treated with the highest level of respect and care they deserve. Identifying and solving the problem quickly is critical to retention, and First Center is committed to resolving all your customer's inquiries quickly and professionally.